Privacy Policy

Effective Date: November 18, 2025

1. Introduction

Business Flows ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered automation services and website.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us, including:

• Name and contact information (email address, phone number)
• Company information and job title
• Account credentials and profile information
• Payment and billing information
• Communications with our support team

2.2 Usage Information

We automatically collect certain information about your use of our services:

• Log data (IP address, browser type, operating system)
• Usage patterns and feature interactions
• Performance metrics and error reports
• Device information and technical specifications

2.3 Business Data

Through our automation services, we may process:

• Customer interaction data and conversation logs
• Business documents and knowledge base content
• Integration data from connected third-party services
• Workflow configurations and automation rules

3. How We Use Your Information

We use the collected information for the following purposes:

• Providing and maintaining our services
• Processing transactions and managing accounts
• Improving our services and developing new features
• Providing customer support and technical assistance
• Sending service-related communications and updates
• Ensuring security and preventing fraud
• Complying with legal obligations

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

4.1 Service Providers

We may share information with trusted third-party service providers who assist us in operating our services, such as cloud hosting providers, payment processors, and analytics services.

4.2 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.

4.3 Legal Requirements

We may disclose your information if required by law, court order, or government regulation, or to protect our rights, property, or safety.

5. Data Security

We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and monitoring
• Access controls and authentication mechanisms
• Employee training on data protection practices
• SOC 2 Type II compliant infrastructure

6. Data Retention

We retain your information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy. We may retain certain information for longer periods as required by law or for legitimate business purposes.

7. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your information in a portable format
• Opt-out: Unsubscribe from marketing communications

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. These technologies help us:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Provide personalized content and recommendations
• Improve our services and user experience

You can control cookie settings through your browser preferences.

9. Third-Party Integrations

Our services may integrate with third-party platforms and services. This Privacy Policy does not apply to the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party services you use in connection with our platform.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards.

11. Children's Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and updating the effective date.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Email: contact@businessflows.com

14. Compliance

We are committed to complying with applicable data protection laws, including the General Data Protection Regulation (GDPR) for European users and the California Consumer Privacy Act (CCPA) for California residents.